This policy is designed to allow you to take advantage of our wholesale prices with the assurance that you can return any unused stock and get your money back.
As an importer we understand the delicate stock formula businesses have to manage. When a company buys stock there is always the risk that they won't sell that stock or sell at a profit. That is why here at finewhip we would like to take some of the risk out of it for our customers.
We are prepared to buy back any unused stock on trade customer’s for up to 6 months after the delivery date.
Of course there are some terms and conditions and qualifying criteria so please view these before purchasing your order.
To qualify for the schedule you need;
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A ABN and to be buying our products for a business which operates under that ABN.
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Must be returning a minimum of $500AUD in value of stock based on the purchased price.
Terms & Conditions
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Stock Condition
We will accept the stock back if
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The item/s are NOT opened, used, worn or damaged, and are in 100% re-saleable condition.
We will not accept the stock back if;
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It has been used or damaged in any way and is not in 100% re-saleable condition.
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We receive part packs (i.e 5 chargers in a pack of 10).
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Fees and Chargers
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Admin & Restocking Fee
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An admin fee of 10% on the purchased price of the returned stock will be charged.
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Shipping and Handling
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The original shipping charge is not refundable.
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The customer is responsible for the shipping costs to return the items.
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Where the customer bought a “Free Postage” item then finewhip’s actual shipping cost will be charged.
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It is the customers responsibly to adequately pack the stock to insure there is no damage during transit. If finewhip receives damaged stock we can not give you a refund.
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Process for the Stock Buy Back Offer.
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Send an email to refunds@finewhip.com.au and include the following details.
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Full name, order number and stock you are sending back. Your welcome to include your reason why you are returning the stock however this is optional.
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A representative will contact you advising the value of the order, the amount to be refunded (minus the postage and admin fee).
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Then please send you stock back to us.
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Once we receive the stock and everything is ok with it. Please expect your refund within 14 days.
